Privacy policy
Effective Date: February 2024
Doll Petals is a trading name of **Haigh Enterprise Pty Ltd**. We are committed to protecting your privacy while you use our website. This Privacy Policy explains how we collect, use, and store your personal information. By using our website, you acknowledge that you have reviewed and agreed to this policy.
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1. What Information We Collect
We only collect information necessary to process your order and improve your experience, including:
- Your name
- Your delivery address
- Your phone number
- Your email address
- Payment details (processed securely by third-party payment gateways, such as Stripe or PayPal, and never stored by us)
We will never collect sensitive information about you without your explicit consent.
2. How We Use Your Information
We will only use your information lawfully, and at any time, you may opt out of receiving marketing emails from us. We use your information to:
- Process and fulfill orders
- Communicate about your purchase
- Respond to customer inquiries
- Improve our website and services
- Send marketing emails (with your consent)
- Analyze purchase trends for business insights
Your information is never shared with third parties, except for:
- Postage and courier services to fulfill orders.
- Payment processors to securely handle transactions.
- Market research tools to improve customer experience.
- Legal obligations if required by law.
If you provide a review of our product range, we reserve the right to publish part or all of your review along with your name as submitted.
3. Cookies & Tracking
We may use technology to track visitor behavior, including cookies stored on your browser. These may be used to:
- Improve your shopping experience
- Understand website traffic and trends
- Provide relevant advertising (if applicable)
You can usually modify your browser settings to disable cookies.
4. Security & Data Protection
For your security, all payment transactions are processed automatically by a third-party payment gateway (such as Stripe or PayPal). Doll Petals does not store nor have access to your personal credit card or bank details.
We take reasonable steps to secure your personal data using:
- Secure servers and encryption
- Restricted access to sensitive data
- Industry-standard security protocols
However, no system is completely secure, and you acknowledge that sharing information online comes with risks.
5. Accessing & Updating Your Information
You have the right to:
- Request access to the information we hold about you
- Request corrections if any information is inaccurate
- Unsubscribe from marketing communications
To update your information, contact us at hello@dollpetals.com.au
6. Changes to This Privacy Policy
We may update this Privacy Policy periodically as our services change and expand. Any updates will be posted here. Continued use of our website after updates indicates acceptance of the revised policy.
Last updated February 2024.
For questions regarding this Privacy Policy, contact us at hello@dollpetals.com.au
7. Complaints & Dispute Resolution
If you have a complaint about how we handle your personal information:
Contact us first hello@dollpetals.com.au, and we will respond within 7 days.
If unresolved, you may escalate the complaint to the Office of the Australian Information Commissioner (OAIC) via https://www.oaic.gov.au/.