Terms & Conditions

Effective Date: February 2024

These Terms & Conditions outline the rights, responsibilities, and obligations between Doll Petals (trading as Haigh Enterprise Pty Ltd) and its customers. By accessing or purchasing from our website, you agree to the following terms.

1. General Information

1.1 Business Details

Doll Petals is a registered business under Haigh Enterprise Pty Ltd, Queensland, Australia. These terms govern all use of our website and purchases made through it.

1.2 Changes to Terms

We may update these Terms & Conditions from time to time. The latest version will always be available on our website. Continued use of our services indicates acceptance of any updates.

1.3 Contact Information

For any questions regarding these terms, please contact us at [Insert Email].

2. Orders & Payments

2.1 Pricing

  • All prices are listed in Australian Dollars (AUD) and include GST (if applicable).

  • Prices are subject to change without notice.

2.2 Order Acceptance

  • We reserve the right to accept or decline any order. If an order is declined, a full refund will be issued.

  • Orders are only confirmed once full payment has been received.

2.3 Payment Methods

We accept payments via Stripe, PayPal, and major credit/debit cards. All transactions are securely processed, and Doll Petals does not store payment information.

2.4 Cancellation Policy

Once an order has been placed, it cannot be cancelled or amended. Please double-check all details before completing your purchase.

3. Shipping & Delivery

3.1 Shipping Policy

  • We ship Australia-wide for a flat rate of $9.95.

  • Some regional and remote locations may incur additional shipping fees. We will contact you before processing the order if this applies.

3.2 Dispatch & Delivery Times

  • Orders are processed within 1–3 business days.

  • Standard delivery is estimated at 3–7 business days (longer for regional and remote areas).

  • Exact delivery times may vary depending on courier services.

3.3 Peak Periods

During high-demand seasons (e.g., recital season), order processing times may be longer. We recommend ordering well in advance.

3.4 International Shipping

For international orders, please contact us before purchasing to confirm availability and shipping costs.

4. Returns, Refunds & Exchanges

4.1 No Change of Mind Refunds

We do not offer refunds or exchanges for change of mind.

4.2 Faulty or Damaged Items

If your bouquet arrives damaged or faulty, please:

  • Email us at [Insert Email] within 7 days of delivery.

  • Provide photos of the issue.

  • Ensure the bouquet is unused and in original packaging.

Once reviewed, we will offer a replacement or refund. If a return is required, the bouquet must be posted to:

PO Box 2725, Ascot QLD 4007

4.3 Product Suitability

  • Doll Petals bouquets are decor items, not toys.

  • They contain small parts and should not be handled by young children.

  • Damage from play does not qualify as a faulty product.

5. Product Information & Availability

5.1 Product Descriptions

  • We make every effort to ensure product descriptions and images are accurate.

  • As our bouquets are handmade, there may be slight variations.

5.2 Stock Availability

  • We reserve the right to limit quantities or discontinue products at any time.

  • If an item is out of stock, customers may sign up for restock notifications.

6. Limitation of Liability

6.1 No Liability for External Delays

Doll Petals is not responsible for delays caused by courier services, Australia Post, or events beyond our control (e.g., weather disruptions, natural disasters).

6.2 No Indirect Damages

We are not liable for any indirect, incidental, or consequential damages resulting from:

  • Late deliveries

  • Product misuse

  • Loss of profits due to stock availability

7. Privacy & Security

7.1 Privacy Policy

Our full Privacy Policy can be found here.

7.2 Data Protection

  • We take all reasonable steps to protect customer information.

  • Payments are securely processed via third-party gateways, and we do not store payment details.

8. Intellectual Property

8.1 Ownership of Content

  • All content on the Doll Petals website, including text, images, and branding, is owned by Haigh Enterprise Pty Ltd.

  • Content may not be copied or used without permission.

8.2 User-Generated Content

By submitting reviews or testimonials, you grant us the right to publish this content on our website and marketing materials.

9. Governing Law & Dispute Resolution

9.1 Jurisdiction

These Terms & Conditions are governed by the laws of Queensland, Australia. Any disputes shall be resolved in Queensland courts.

9.2 Dispute Resolution

  • If you have a dispute, please contact us first at [Insert Email].

  • If unresolved, you may refer complaints to the Queensland Office of Fair Trading.